Are you communicating at your employees, customers, or audience or communicating with them?
Many leaders and organizations spend much more time pushing their messages out than they do actively listening.
This isn’t a conversation. It’s a monologue.
With the tools and techniques available today, it’s easier than ever to listen at scale, even in remote and hybrid contexts.
If you want to truly connect, engage, and earn the trust of your employees, customers, or audience, then make space for dialogue where you listen deeply to them and invite their perspectives.
Don’t communicate at. Communicate with.
