Connecting virtually is different from connecting in-person.
While connection is what you make it, being aware of some of the differences between virtual and in-person interactions can help you facilitate better human connection and collaboration.
Here are three differences to keep in mind so you can connect better virtually:
1. Small Talk
There’s typically less small talk when we connect virtually, whether via email, messaging app, online forum, digital whiteboard, or videoconference. We tend to go to these virtual places with purpose, so we don’t meander to the watercooler or linger in the hallways to chit chat while we’re en route.
While there’s a time and place for this cut-to-the-chase approach, it’s important not to forget that small talk social interactions bring benefits too. When you’re connecting virtually, it’s important to be more intentional about designing for small talk so you aren’t losing out on opportunities to build trust and strengthen connection.
2. Feedback
We need more feedback when we’re connecting virtually as there are less human signals for us to go on. Especially when we’re connecting virtual, it’s important to:
Give the benefit of the doubt to those we are connecting with as we have less information to go on. If you’re going to assume anything, assume the best.
Ask if you’re not sure.
Make space for and encourage regular feedback.
Invest in our feedback receiving and giving skills.
3. Breaks
Oftentimes when we’re connecting virtually, we can benefit from taking breaks more regularly, whether it’s a quick pause to follow the 20-20-20 rule to prevent eye strain, frequent 5 minute breaks to recharge energy, or longer pauses to make room to relax and reflect before reengaging.
What other differences do you notice between virtual and in-person interactions and how do you navigate these to improve connection?
